Deliver on Expectations, Control the Narrative, See the Results.
Our dedicated team specializes in building and elevating customer service departments through personalized consultation programs, ensuring your business delivers exceptional experiences to its clients and elevates brand loyalty and engagement.
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We aim to help both businesses struggling with their public image or post-sale experience delivery of product/service, as well as those businesses simply looking for an edge to get ahead of the competition.
Clicking above will give you the opportunity to send us an email to simply inquire for more information. We look forward to connecting with you in order to understand what your business needs, and to determine if we are the right fit to help YOU elevate your operations.
Common Consultation Plans
Our Mission and Goals
Who We Are
Managed Experience Consultants was launched in 2025 by owner and founder Kaitlyn MacDonald. Who, with 10+ years in the travel industry, developing and implementing customer service operations from scratch for multiple small- to medium-sized businesses, has created a service that can address key customer experience KPIs and effectively bring streamlined quality to operations and businesses in need.
With a focus on team creation and SOP development, we strategize to meet each client's specific needs, helping them achieve greater satisfaction and loyalty among their customers through the refinement of their foundations.
Services
We offer targeted consulting services designed to improve customer service operations and elevate overall experiences. Our solutions are tailored for each business's unique context.
Consulting
Expert Guidance
Our consulting services provide businesses with strategic insights and actionable plans to enhance customer service operations, lead transformations, and drive measurable results.
Training
Empowering Teams
We develop and offer comprehensive training programs focused on furthering essential skills within your customer service teams, ensuring they deliver the best experiences to every client.
Support
Ongoing Partnership
Our support services continue even after consultation. We remain committed to your success, providing ongoing evaluation and refinement of customer service strategies.
Customary Target Achievements
Technical Development
Enhance your operations with our expertise in CRM development, G Suite management, and digital phone system management. We also specialize in BBB account & accreditation management, payroll, and agent training & ongoing team development.
Training
Empower your team with our training programs and ongoing support.
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Confidence
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Empathy
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De-Escalation
We are dedicated to helping you achieve success through implementation of a team that can manage all types of situations.
Resources
Let us streamline your processes with SOP creation and improve inter-department communication. Our tailored solutions ensure efficient workflows and seamless collaboration.
Expertise
Benefit from our expertise in management consulting and let us provide you with tailored solutions that meet your specific needs. Partner with us for sustainable growth and excellence.
Testimonials
Hear from our satisfied clients about the difference Managed Experience Consultants has made in their organizations. We pride ourselves on the results we achieve together.
Sam Isaac, CEO,
Aloha Hawaii Tours, llc
Managed Experience Consultants ability to balance empathy with accountability [in training style] makes them an exceptional service. Teaching our agents to resolve issues with patience, tact, and a solutions-oriented mindset. The team respected MEC immensely, not only for their skills but also for their approachable and supportive leadership style.
Jami Park, CFO,
Hawaii Tour Experts
The expertise offered was invaluable in reshaping our team’s effectiveness. MEC also helped us to establish ourselves with public agencies and push a positive online presence for our operations.
Lauren Paultz, Manager,
Aloha Hawaii Tours & Travel, llc
MEC helped us foster an exceptional service culture that thrives. Even after the partnership was over, we saw the lasting effects of the services put in place.